Return and refund policy

At Homecharmer, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

• You have 14 days from the delivery date to request a return.

• To be eligible, items must be unused, in the same condition received, and in original packaging.

• Certain products (e.g., custom tools, clearance items) may not be eligible for return.

Refunds

• Once your return is received and inspected, we'll notify you about the status.

• Approved refunds are processed to your original payment method within 5–7 business days.

Return Shipping

• You will be responsible for return shipping costs unless the item was defective or incorrect.

To initiate a return, contact us at contact@homecharmeruk.com.