Frequently Asked Questions (FAQ)

🔧 Orders & Payments

Q: What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options depending on your region.

Q: Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 2 hours of placing it. Please email us immediately at contact@homecharmeruk.com or call +44 1225 314008.

Q: Is it safe to shop on your website?
Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. We do not store card details.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
Yes! We offer free shipping on all orders to the UK and Australia.

Q: How long does delivery take?
Our average delivery time is up to 11 business days from the date of order confirmation.

Q: How do I track my order?
Once your order ships, we’ll send you a tracking link via email. If you haven’t received it, contact us and we’ll assist right away.

Q: Do you ship internationally?
Currently, we ship only to the UK and Australia.

📦 Returns & Refunds

Q: What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition. Read our full Return Policy for details.

Q: How do I start a return?
Email us at contact@homecharmeruk.com with your order number, reason for return, and photos (if applicable). We’ll guide you through the process.

Q: When will I get my refund?
Once we receive and inspect the item, refunds are processed to your original payment method within 5–7 business days.

🧰 Product & Warranty

Q: Are your tools and hardware covered by warranty?
Yes, many items include a manufacturer warranty ranging from 6 to 24 months. Check the product page for specific warranty info.

Q: What if I receive a defective or damaged product?
Please contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund as quickly as possible.

💬 Support & Contact

Q: How can I contact Homecharmer?

  • Email: contact@homecharmeruk.com

  • Phone: +44 1225 314008

  • Address: 7A Chelsea Road, Bath, BA1 3DU, United Kingdom
    We typically respond to all emails within 24 business hours.

Q: What are your support hours?
We’re available Monday to Saturday from 9 AM – 6 PM UK time.

📘 Others

Q: Do you offer bulk or wholesale discounts?
Yes! For bulk orders, contractors, or business inquiries, please email us at partnerships@homecharmeruk.com with your requirements.

Q: Do you have a physical store I can visit?
We operate online only to keep prices competitive and offer fast shipping across the UK and Australia.

Q: Can I become an affiliate or brand partner?
Yes, we’re open to collaborations with influencers, affiliate marketers, and tool reviewers. Contact partnerships@homecharmeruk.com for more info.